Self-Serve
From $49
Buy the SOPs, models, and org tools our consultants use, and run the play yourself.
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Operations consulting
Run the business better. Then run it faster.
We diagnose what is actually slowing your operation down, redesign the workflow around it, and stay until the change sticks.
18%
Avg. cost reduction
30+
Operations rebuilt
6 wks
To first measurable win
5
Pillars we diagnose
We diagnose across
Quality
Safety
Customer Service
People
Operations
Ways to work with us
Four ways in, depending on how much help you want.
Start with a template and do it yourself, or hand us the whole problem. Every rung uses the same frameworks — the difference is how much of the lifting we do.
Guided
From $1,500/mo
Working sessions with an operator who has solved this before, on your calendar and your numbers.
See coachingFlexible Talent
Hourly or contract
Hire vetted operators hourly or on contract to run a project, cover a gap, or add capacity.
Request an operatorDone-For-You
Custom scope
We diagnose, redesign, and deploy the change with your team — and stay until it holds.
Explore services
Services
Four consulting lines, one operating philosophy.
We work where the money actually leaks: the sequence of the work, the systems around it, and the people running it.
Process Optimization
Find the friction. Remove it. Prove it.
We map what actually happens on your floor — not what the SOP says happens — and rebuild the steps that cost you the most.
- Time-and-motion and value-stream mapping
- Bottleneck and constraint analysis
- SOP rewrite with the people who do the work
- Before/after measurement you can defend
Ops Strategy & Scaling
Build the operation the next stage needs.
Growth breaks the systems that got you here. We design the org, the capacity plan, and the cadence for where you're going.
- Capacity and headcount modelling
- Site and network expansion planning
- Operating cadence and KPI architecture
- Make-vs-buy and outsourcing decisions
Systems & Automation
Stop paying people to be middleware.
We connect the tools you already own, retire the spreadsheets holding the business together, and automate the handoffs.
- Tool audit and consolidation
- Workflow automation and integrations
- Inventory, WMS, and ERP process design
- Reporting and dashboards that get used
Fractional Ops Leadership
A senior operator, without the senior salary.
An experienced ops leader embedded in your business part-time — running the cadence, coaching your managers, owning the numbers.
- Interim COO / VP Operations coverage
- Manager coaching and development
- Weekly business review facilitation
- Hiring and onboarding your permanent leader
The framework
The Five Pillars
Every operation we walk into is failing in one of five places — and the failure almost never starts where you notice it.
PILLAR 1
Quality
Rework, defects, returns, and the trust they cost you.
Quality failures are rarely a people problem. They are a specification, tooling, or handoff problem that shows up at the last station.
PILLAR 2
Safety
Incidents, claims, downtime, and insurance load.
Safety incidents are the most expensive form of unplanned downtime, and the cost lands long after the event.
PILLAR 3
Customer Service
Escalations, churn, credits, and repeat contact.
Most service failures are operations failures that reached the customer. Fix the upstream step and the queue shrinks.
PILLAR 4
People
Turnover, overtime, training drag, and vacancy cost.
Turnover is the most under-measured cost in the business. Every exit takes documented process knowledge with it.
PILLAR 5
Operations
Throughput, idle time, rework loops, and handoffs.
The core pillar: how work actually moves. Bad workflow is rarely just labor — it is sequencing, tooling, and waiting.
“Bad workflow is rarely just labor.”
It is sequencing, tooling, handoffs, and the waiting in between. Add people to that and you have simply bought a more expensive queue.
Savings calculator
What is your operation leaking?
A rough, honest estimate. Pick the pillars where you feel pain, tell us the shape of your business, and we will show you the annual value we would be hunting for.
Which pillars are pain points?
Select every one that applies.
Our process
Diagnose. Design. Deploy. Accelerate.
A predictable sequence, so you always know what happens next and what you get at the end of it.
1
Weeks 1–2
Diagnose
We walk the floor, watch the work, pull the data, and interview the people doing the job. You get a ranked list of what is costing you money, with numbers attached.
2
Weeks 3–4
Design
We redesign the workflow around the constraint — new sequence, new tooling, new SOPs — and pressure-test it with the team who will run it.
3
Weeks 5–8
Deploy
We implement alongside your people, not in a document. Training, cadence, dashboards, and the first measured results.
4
Ongoing
Accelerate
We hand over the operating rhythm, coach your managers to run it, and check back on the metrics that mattered.
Why us
Operators, not slide-makers
Every engagement is led by someone who has personally owned the P&L, the schedule, and the escalation. We work on your floor, in your systems, with your team.
Our mission
We believe bad workflow is rarely just a labor problem. Our mission is to give operators the systems, clarity, and coaching to run a business that scales without breaking.
Who we are
Operators who have carried the pager.
Our team has run distribution centres, retail floors, and supply chains at Amazon, Walmart, and national big-box retailers — then rebuilt the same disciplines for boutique operators who have to win without a corporate budget.
AmazonWalmartNational big-box retail
3PL & distributionBoutique operators
Team photo — adopt via dw_adopt_image, then swap from the DW dashboard
What we value
How we actually work
Floor first
Every recommendation starts with watching the actual work, not reading a report about it.
Numbers or it didn't happen
We agree the baseline before we start and measure against it after. No vanity metrics.
Build it to outlast us
If the improvement depends on us being there, we haven't finished the job.
Respect the operator
The person doing the job usually knows what's broken. Our job is to listen, then fix the system around them.
Say the hard thing
If the problem is the org chart, the tooling, or the owner, we'll tell you plainly.
Small wins, fast
We aim for a visible, measurable win inside six weeks to fund the trust for the bigger change.
Community
Giving the operating discipline back.
Good operations should not be a luxury good. Four ways we put ours back into the communities we work in.
Local small business program
Discounted diagnostics for independent operators in the communities where our team lives and works.
Pro bono for nonprofits
We take on a limited number of nonprofit operations engagements each year at no cost.
Share of proceeds
A share of every template and membership sale funds our pro bono and mentoring work.
Mentoring next-gen operators
Free monthly mentoring for early-career supervisors and first-time ops managers.
Operator meetups
Get in a room with other operators.
No pitches, no panels. A short teardown of a real operation, then an open floor of people who have the same problems you do.
Join the operator community
We email when a meetup opens near you, and nothing else. No newsletter blast, no drip sequence.
Meetup photo — adopt via dw_adopt_image
Results
What the work is worth.
Numbers from real engagements, measured against a baseline we agreed before we started.
18%
Avg. cost reduction
30+
Operations rebuilt
6 wks
To first measurable win
5
Pillars we diagnose
Document portal
The templates our consultants actually use.
Editable source files, not locked PDFs. Buy one, or take the whole library.
Loading the template catalog…
No templates in that category yet.
Flexible talent
Hire an operator on demand.
Vetted operators, hourly or on contract. Cover a leave, run a project, or add capacity for a peak — without a permanent hire.
- Every operator has run the function themselves
- Matched in days, not weeks
- Hourly, contract, or trial-to-permanent
- No placement fee if it isn't a fit in the first two weeks
Request an operator
Coaching
Build the operating discipline yourself.
For owners and ops leaders who want to own the change, with an experienced operator in the room every week.
The Operator's Program
12 weeks, one operator at a time
A structured coaching program for owners and ops leaders who need to build the operating discipline themselves — with someone experienced in the room every week.
$1,500/month
- Weekly 60-minute working session with a senior operator
- A full Five Pillars diagnostic of your operation in week one
- Your own KPI dashboard, built with you, not for you
- Full access to the template library for the duration
- Direct messaging access between sessions
- A written 90-day operating plan you own at the end
Not sure which rung you need?
Tell us what's breaking and we'll point you at the cheapest thing that fixes it — even if that's a $49 template rather than an engagement.
Partner network
Consult with us, not for us.
We bring independent operators into engagements that are already scoped and qualified. You keep your brand and your practice.
Qualified work, not cold leads
We scope and qualify the engagement before it reaches you. You spend your time consulting, not selling.
Keep your brand
Partner under your own name. We are not trying to absorb your practice.
Shared toolkit
Full access to our diagnostic frameworks, templates, and reporting stack.
Transparent economics
Clear rate cards and a published split. You know what you earn before you accept the work.
Apply to the network
We review applications weekly and reply either way.
Investment
We invest in operations.
Capital plus operating expertise, in a small number of businesses each year. We take an operating role — that is the whole point.
What we look for
- $2M–$25M revenue — Established operations with real customers and real throughput, not pre-revenue concepts.
- Operationally intensive — Distribution, light manufacturing, field services, multi-site retail, logistics.
- Fixable margin — A business where better operations, not just more sales, moves the profit line meaningfully.
- An owner who wants a partner — We invest capital and operating time. That only works when the owner actually wants the help.
- Succession or growth inflection — Owners planning a transition, or operators who have outgrown the systems that got them here.
Pitch us your business
Looking for a partner who will actually work in the operation, not just fund it? Tell us what you have built.
Invest alongside us
We co-invest with a small group of LPs who like operationally intensive businesses and patient timelines.
Insights & news
What we are seeing on the floor.
Short, practical writing from operators. No thought leadership.
The blog is handled by Quill
On DiscoverWorthy, posts are written in the dashboard by Quill and pulled
into this repo — the site supplies the frame, not the words. Connect the
repo, run dw_get_blog_layout, implement the contract and the
quality bar (cover-image hero, sticky table of contents, reading-progress
bar, JSON-LD), then dw-deploy pull.
Enhance. Optimize. Accelerate.
Let's find the 18% hiding in your operation.
A 30-minute diagnostic call. No deck, no pitch — we will tell you where we think the money is leaking and whether we are the right team to help.